INTRODUCTION
This contractual document sets out the General Terms and Conditions for the purchase of tickets (hereinafter, the “Terms”) via the website https://sales.premiumguest.com/icewolf, owned by ICEWOLF SL under the Icewolf trade mark, hereinafter the “PROVIDER”, whose contact details are also set out in the Legal Notice on this website.
These Terms and Conditions will remain published on the website and available to the USER to view and save as confirmation of the contract; they may be amended at any time by ICEWOLF SL. It is the USER’s responsibility to review them periodically, as the terms in force at the time of purchase shall apply.
Contracts shall not be subject to any formalities except in the cases expressly provided for in the Civil and Commercial Codes and in this or other special legislation.
Acceptance of this document implies that the USER:
Has read, understands and comprehends the provisions set out herein.
Is a person with sufficient legal capacity to make the purchase.
Assumes all the obligations set out herein.
These terms and conditions shall remain in force indefinitely and shall apply to all purchases made via the PROVIDER’s website.
The SUPPLIER hereby states that it is a responsible business and is aware of the applicable legislation, and reserves the right to unilaterally amend the terms and conditions, without this affecting any goods or promotions purchased prior to such amendment.
IDENTITY OF THE CONTRACTING PARTIES
On the one hand, the PROVIDER of the tickets purchased by the USER is ICEWOLF SL, with registered office at: Rúa Dona Tareixa N4, Bajo 36002, Pontevedra, and with a customer service telephone number 640 09 58 42.
And on the other hand, the USER who purchases the tickets on the website, and who is responsible for the accuracy of the personal data provided to the SUPPLIER.
PURPOSE OF THE CONTRACT
The purpose of this contract is to regulate the contractual relationship of sale and purchase established between the SUPPLIER and the USER at the moment the USER ticks the relevant box during the online purchase process.
The contractual relationship of sale and purchase entails the delivery, in exchange for a specific price publicly displayed on the website, of a specific product.
CORRECTIONS TO DATA
Should the USER identify any errors in the data published on the website or in the documents generated by the contractual relationship, they may notify ICEWOLF SL by emailing [email protected] so that ICEWOLF SL may correct them as soon as possible.
PURCHASE PROCEDURE
In order to access the products or services offered by the PROVIDER, the USER must be of legal age or a minor with sufficient capacity to make the purchase. To this end, the USER must freely and voluntarily provide the personal data required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR), on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD), on the protection of personal data, as detailed in the Legal Notice and Privacy Policy of this website.
Once you have selected the item(s) you wish to purchase, please note that, in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the ordering process will follow the steps below:
1. GENERAL TERMS AND CONDITIONS
Unless otherwise specified in writing, the placing of an order with the SERVICE PROVIDER shall constitute the USER’s acceptance of these terms and conditions. No terms proposed by the USER may deviate from those of the SERVICE PROVIDER unless they have been expressly accepted in advance and in writing by the SERVICE PROVIDER.
2. TICKET DISPATCH AND DELIVERY
The SERVICE PROVIDER will not dispatch any order until payment has been verified.
Tickets will be sent to the email address you have provided, or can be downloaded from the purchase page once the process is complete.
Dispatch or download will take place immediately once payment for the order has been confirmed.
Failure to perform the distance contract
In the event that the contract cannot be performed because the contracted event does not take place within the agreed timeframe, the USER will be informed that they are entitled to cancel the order and receive a full refund of the amount paid at no cost, and without this giving rise to any liability for damages attributable to the PROVIDER.
In the event of an unjustified delay by the PROVIDER in refunding the full amount, the USER may claim payment of double the amount owed, without prejudice to their right to compensation for damages suffered in excess of that amount.
The PROVIDER shall not be liable if the purchased ticket is not delivered because the details provided by the USER are false, inaccurate or incomplete.
The USER shall be entitled to suspend payment of any outstanding portion of the price of the purchased product until the SUPPLIER has fulfilled the obligations set out in this contract.
It is the USER’s responsibility to inspect the products upon receipt and to raise any justified reservations or complaints.
In the event that the contract does not involve the physical delivery of any product, but rather the activation of a download on a website, the PROVIDER shall inform the USER in advance of the procedure to be followed to carry out this download.
3. RIGHT OF WITHDRAWAL
The USER has a period of fourteen calendar days, starting from the date of receipt of the product or from the conclusion of the contract of sale in the case of the provision of a service, to exercise the right of withdrawal, as provided for in Article 102 of Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the SUPPLIER fails to comply with the duty to provide information and documentation regarding the right of withdrawal, the period for exercising this right shall end twelve months after the expiry date of the initial withdrawal period, in accordance with Article 105 of RDL 1/2007.
The right of withdrawal shall not apply to the contracts referred to and listed in Article 103 of RDL 1/2007, and which are set out below. Specifically, with regard to the provision of our services, the following are exempt:
l) The provision of accommodation services for purposes other than housing, the transport of goods, vehicle hire, food or services related to leisure activities, if the contracts specify a specific date or period of performance.
Any complaint that the USER deems appropriate will be dealt with as soon as possible and may be submitted to the following contact addresses:
Online Dispute Resolution
In accordance with Article 14.1 of Regulation (EU) No 524/2013, the European Commission provides a free-of-charge platform for the online resolution of disputes between the USER and the PROVIDER, without the need to resort to the courts, through the intervention of a third party, known as a dispute resolution body, which acts as an intermediary between the two parties. This body is neutral and will engage with both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
4. FORCE MAJEURE
The parties shall not be liable for any breach attributable to force majeure. Fulfilment of the obligation shall be deferred until the force majeure event has ceased.
5. JURISDICTION
The USER may not assign, transfer or convey the rights, responsibilities and obligations arising from the sale.
If any provision of these terms and conditions is deemed invalid or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected in any way, nor shall they be modified in any manner.
The USER declares that they have read, understood and accepted these Terms and Conditions in their entirety.
6. GENERAL PROVISIONS OF THE OFFER
All sales and deliveries made by the SUPPLIER shall be deemed to be subject to these Terms and Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of ICEWOLF SL or to the provisions herein shall be effective, unless expressly agreed in writing and signed by the SUPPLIER, in which case such specific agreements shall prevail.
7. PRICE AND VALIDITY PERIOD OF THE OFFER
The prices indicated for each ticket include Value Added Tax (VAT) or any other taxes that may be applicable. Unless expressly stated otherwise, these prices do not include postage or communication costs, handling charges or any other additional services associated with the purchased product.
The prices applicable to each event or ticket are those published on the website and are expressed in euros. The USER acknowledges that the price of some products may vary in real time.
Before completing your purchase, you can check all the details of your quote online: selected tickets, quantities, price, availability, booking fees, charges, discounts, taxes and the total purchase amount. Prices may change daily until the order is placed.
Once payment has been made, the prices will remain fixed regardless of whether further tickets become available or not.
Any payment made to the PROVIDER will result in the issue of an invoice in the name of the USER or the company name provided at the time of placing the order. As a general rule, invoices are not sent; if you wish to receive one, you must request it via any of the methods made available by the PROVIDER, bearing in mind that you may revoke this decision at any time.
For any information regarding the order, the USER may contact us by email at [email protected].
8. PAYMENT METHODS, CHARGES AND DISCOUNTS
PREMIUMCOVER SL, trading under the brand name PREMIUMGUEST, with registered office at Avda. Diagonal 433 BIS 3-2, BARCELONA, Tax ID No. B70688536, is responsible for the financial transactions on this website and offers the following methods for paying for an order:
The USER may use a voucher or discount code prior to completing the purchase, should they have one.
Security measures
The website uses information security techniques generally accepted within the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data. To achieve these aims, the user/customer agrees that the provider may collect data for the purpose of authenticating access controls.
The PROVIDER undertakes not to permit any transaction deemed illegal by the credit card brands or the acquiring bank, and which may or has the potential to damage their goodwill or adversely affect them.
Under the card brands’ programmes, the sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder(s) is prohibited.
9. PURCHASE PROCESS
Any item available on our website can be added to the basket. The basket will only show the items, the quantity, the price and the total amount. Once the basket has been saved, where applicable, taxes, charges and discounts will be calculated based on the payment details entered.
Shopping baskets have no administrative implications; they are simply a section where you can simulate a quote without any obligation on either party.
From the basket, you can place an order by following these steps to complete the process:
Once the order has been processed, the system instantly sends an email to the PROVIDER’s administration department and another to the USER’s email address confirming that the order has been placed.
10. SEVERABILITY AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any of these terms and conditions is deemed unlawful, void or unenforceable for any reason, that provision shall be deemed severable and shall not affect the validity and enforceability of any of the remaining provisions.
The PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, where the USER fails to comply with the obligations set out in this contract or any applicable legal provision, licence, regulation, directive, code of practice or policy.
Where the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.
11. WARRANTIES AND RETURNS
Warranties shall be governed by the provisions of the Title entitled “Warranties and after-sales services” of Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, which can be accessed by clicking here
12. APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by and interpreted in accordance with Spanish law in respect of any matters not expressly provided for herein. Any dispute arising from the provision of the products or services covered by these Terms and Conditions shall be submitted to the courts and tribunals of the USER’s place of residence, the place of performance of the obligation, or the location of the property if it is immovable.